You may worry about or encounter to the long shipping time orders with the dropshipping model for the reason that you can’t control the shipping period. If the shipping time is too long, you may be complained by your customers, even it has bad influence on your sales. However, there are some ways to have a better deal with a long shipping time. The article will introduce the typical shipping times, the importance of shipping times, and how to deal with long shipping times when dropshipping.
Typical Shipping Times
The shipping times are depending on where the item is sent from exactly and where it is going. Usually, if you are shipping to the United States with Aliexpress, regular shipping will be 19-39 days and if you do ePacket, it will be 12-20 days. These are very long shipping times. Sometimes, if you are shipping outside of the United States, the shipping can be as long as 60 days. And if the package gets lost, it will be more than 60 days. There is a web page that you can calculate the shipping time according to the item’s weight and size as well as the destination with different shipping methods. And it shows that CJ series are faster and cheaper by contrast.
The Importance of Shipping Times
It is obvious that shipping times are important. Customers are getting used to quite fast shipping these days, especially with Amazon Prime delivery, so there seems to be less tolerance for long shipping times. Usually, the longer your customers are waiting for their order, the bigger the chance is that they are going to ask for a refund.
However, long shipping times actually do not have a drastic effect on your sales if you deal with them well. Compared with worried about the long shipping times, you’d better know how to deal with the long shipping times when dropshipping, then long shipping times will not reduce the conversion rates.
Ways to Deal With Long Shipping Times
1. Choose Right Shipping Method And Suppliers
The best way to deal with long shipping times when dropshipping is to use faster shipping methods, such as use CJPacket and ePacket which provide a fast and affordable shipping option for light packages, if they are available and to look if you can find a supplier with the lowest processing time. Processing time is basically the time it takes before your supplier sends out the order. The lower the processing time, the shorter the delivery time for your customer. Usually, the processing time is between 1-7 days, related to the products and suppliers. You can ask your suppliers for the processing time, and check if there are suppliers using shorter processing time for the same products. In addition, it’s a good idea to choose suppliers who are able to ship with cheaper, faster services.
2. Make Shipping Times Transparent
You should be honest about your shipping times. Don’t make your shipping times a mystery. If the product worthy to be waited, the customer will not care about the shipping time that you have said and they have psychological prepare. However, if you don’t mention anywhere on your site or emails about shipping times, customers will get pissed off and think they’re being scammed, which may potentially ruin your dropshipping business.
So, how to write about your shipping times and where to write your shipping times?
You can have a description like this to show your shipping times, “We know a quick delivery is important to you and we are working hard to achieve that. But please be patient, all orders are normally shipped out within 72 hours and will take approx. 2-4 weeks to arrive from shipment.”.
There are multiple places that you can write your shipping times:
On your FAQ page. You can state your shipping times under a question like “When can I receive my package?”.
On your Product Descriptions. You can add your shipping times to your product descriptions. Or you can show an estimated delivery date.
On the order confirmation page. You can put shipping time after the order details on the order confirmation page, as well as show your sincere service.
Shipping Policy. You can add a Shipping Policy to your store, just like your Refund Policy. Then you can have all the information about your shipping in there.
In the shipping confirmation email. You can also add shipping times in the shipping confirmation email.
3. Have Good Customer Service
Having good customer service is an efficient way to deal with the long shipping times. Customer service could make or break the future of your dropshipping store.
①Reply to customers ASPS
Sometimes, customers may ask questions like where their packages are, you should keep in mind that try to reply them as soon as possible and when you are replying to customers, try to be polite and send tracking information to them.
②Update delivery to customers
You can also keep your customers updated about their delivery. Update to your customers as soon as the shipping status of their order changes. Some Shopify apps, such as Aftership, Trackr, Tracktor can help you update the shipping status.
③Make the refund policy
It is also a good idea to make the refund policy very clear which will increase your customer trust when the return policy is clearly stated on the product page. Kindly explain that you will make 100% refunds if the product is not delivered within this period of time of 30 - 45 days or 60 days.
4. Offer A Discount For The Serious Delay
If there is a serious delay, you should offer a discount on your own initiative which can reduce the customers’ complains and even make them happy. There is data that 99.5% of shipping complaints can be resolved in this way. And if your customers ask for refunds, follow your standard returns and refunds policy, as well as offer a discount.